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Eight independent and Fairview-owned primary and specialty care clinics received awards for superior customer satisfaction for fall 2009. The recognition is part of a patient survey program administered by Fairview Physician Associates (FPA) to recognize excellent and significantly improved patient experience.

Clinics must generate at least a 30 percent response rate. Those scoring in the lowest 15 percent must complete a plan to improve the patient experience. FPA receives more than 70,500 patient satisfaction surveys each year, conducting surveys each spring and fall.

Top overall satisfaction
- 1-2 MDs: Twin Cities Eye Specialists
- 3-6 MDs: Edina Plastic Surgery
- 7+ MDs: Southdale Obstetric and Gynecologic Consultants, PA

Greatest increase in satisfaction
- 1-2 MDs: Fairview Sports & Orthopedic Care, Wyoming
- 3-6 MDs: Midwest Spine Institute
- 7+ MDs: Fairview Eagan Clinic

Top overall appointment access
- 1-2 MDs: Twin Cities Eye Specialists
- 3-5 MDs: Edina Plastic Surgery
- 7+ MDs: Fairview Eden Center Clinic

Greatest increase in appointment access
- 1-2 MDs: France Avenue Family Physicians
- 7+ MDs: Southdale Obstetric and Gynecologic Consultants, PA

FPA is a physician-led nonprofit of 1,200 independent, Fairview-employed and University of Minnesota primary and specialty physicians.